By placing an order with us you agree
1 - You are legally capable of entering into a binding contract
2 - You are at least 18 years of age
3 - After placing an order, you accept your order constitutes an offer to us to buy a Product
4 - DUE TO THE MAJORITY OF PRODUCTS BEING MADE TO ORDER and Couriers being busier than pre pandemic You accept that your order could take  10 - 12 working days from the date of order within the UK - International orders will take longer- if there is going to be a delay that the couriers inform us of we will contact you by email

5 - REPUBLIC OF IRELAND CUSTOMERS : Your customs services are notoriously slow and can take from a few days to several weeks to process herbal orders when purchasing from us you are agreeing to this and acknowleding it. You therefore agree not to contact Fenland Forager until 12 weeks have passed from order date
6 - Payment for all Products must be by credit or debit card via paypal
7 - In the event of an error by either party and the incorrect product being received, and a refund is necessary, we will refund you by the same method as payment was made ie: paypal

8 - Natural Treats = in the event of products being out of stock You the customer accept we may replace them with as near as possible to your order to an equal value or greater
9 - Returns the cost of returns is borne by the customer all returns must be within 14 days of reciept

10. The address you enter into the delivery address is where we will send parcels to, and we will not be held responsible for parcels being sent to an incorrect/old address or incorrect address entered, these mistakes will be bourne by yourself 

11. In the event of you changing your mind after delivery  or you failing to be there to sign for delivery and the said courier returns parcel to us, we are not obliged to accept a return or refund the return

12. Please remember the majority of orders are MADE to order


We use Couriers for the majority of our parcels and the costs are

£4.25 up to 1.8 kg


£7.99 between 1.8kg - 5kg.

Over 5kg, we search for the best deal on the day from various couriers.

If you are within the UK please allow 10 days from the date of ordering for receipt of your order before chasing us.

We are happy to post internationally, but please email us first for postage costs, as these vary from Country to Country, and are not included in standard postage costs on our online store.

Thank you